Twin Valleys Public Power District Login & Bill Pay Guide
Managing your utility account with Twin Valleys Public Power District (TVPPD) is designed to be seamless. This guide provides a direct walkthrough for accessing your online portal, exploring payment options, and contacting the support team in Cambridge, Nebraska.
How to Login
Twin Valleys Public Power District utilizes the SmartHub platform, allowing customers to pay bills, monitor usage, and report issues online. Follow these steps to access your account:
- Navigate to the official Twin Valleys Public Power District website (twinvalleys.com).
- Click on the “Pay My Bill” button or the SmartHub logo located on the homepage.
- Enter your registered E-Mail Address and Password in the secure login fields.
- Click “Login” to access your dashboard.
Payment Methods
TVPPD offers multiple ways to handle your monthly bill, ensuring you can choose the method that best fits your schedule.
1. Online Payment (SmartHub)
The most efficient way to pay is via the SmartHub portal or the mobile app (available for iOS and Android). You can make one-time payments using a credit/debit card or check, view billing history, and set up notifications.
2. Pay by Phone
You can make secure payments 24/7 using the automated phone system. This is a quick option if you do not have internet access.
- Secure Payment Line: 844-262-2434
- Follow the voice prompts and have your account number and payment method ready.
3. Automatic Bank Draft (ACH)
To ensure you never miss a due date, you can sign up for the Recurring Bank Draft program. The amount due is automatically deducted from your checking or savings account on the 20th of each month. This can be set up through SmartHub or by contacting the office.
4. Mail or Drop Box
Payments can be mailed to the district office. For local customers, a drop box is available at the Cambridge office location for after-hours payments.
Customer Service Contacts
Whether you need to report a power outage, request a new service connection, or have inquiries about your bill, the TVPPD team is ready to assist.
| Contact Method | Details |
|---|---|
| Phone Number | (308) 697-3315 (General Inquiries) |
| Toll-Free | (800) 658-4266 |
| Office Address | 1125 102 Service Road Cambridge, NE 69022 |
| Mailing Address | PO Box 160 Cambridge, NE 69022 |
| Business Hours | Monday – Friday: 8:00 AM – 5:00 PM (Closed on Federal Holidays) |
| Emergency / Outage | Call (800) 658-4266 (Available 24/7) |
Note: Business hours and contact procedures are subject to change. It is recommended to verify the latest information on the official Twin Valleys Public Power District website before visiting in person.